Tailored Support Solutions
Having support cover for your network systems is a critical insurance policy for any organisation. The Support Store has developed their support services to offer a scaleable support solution giving the flexibility for clients to choose the level of support that best suits their individual support requirements by selecting the most appropriate options, ensuring they benefit from the very best IT advice and support resources available.
Clients who have a Support service with TSS benefit from;
Full access to our Support desk services
Access to qualified IT specialists
Opt in and out approach to our services to suit the changing needs of your business
Because our services are modular based TSS will work closely with you to select the services that best meet your requirements.
Network Documentation to illustrate the key components of your technical infrastructure
24x7 Monitoring ensures the critical devices and applications that comprise your business network are functioning reliably and optimally
Core Server Applications Monitoring ensures that key server based applications are running smoothly
Backup System Monitoring ensures the backup of important business and client data occurs as scheduled, protecting it from loss or damage
Internet Connectivity (and other hosted applications) Assessment provides peace of mind that your ISP or ASP is delivering and meeting its stated availability guarantees
Virus Protection Monitoring ensures your antivirus programs are functioning properly and that virus updates are being received and installed
Firewall Availability Monitoring verifies that your firewall is protecting you
Patch Level Monitoring ensures that Windows servers and desktops in your network are continually updated with the latest security and performance patches and updates
Network Health Assessment to determine the overall stability of your network
Application Compliance Monitoring helps minimize network corruption due to unauthorized downloading or installing of applications by your employees that are outside your approved list of programs