Client

Solution Summary

Managed Support Client

Client Description Background

Initially, Positive Images required a standardised, simple-to-support IT infrastructure that would enable staff to share email and documents as well as access a centralised management system for accounts. In addition to implementing a comprehensive network security system and data backup, Positive Images required remote communications support. It became clear that having a predictable IT spend and consistent IT system was fundamental.

Solution

Positive Images's budget restrictions mean that during the upgrade process, the support store focused on making best use of existing equipment and establishing a rolling programme of replacement for hardware/software. taking. In addition, the support store's used a terminal server platform to provide access to the central management system as well as company data. This provided Positive Images with considerable savings.

Now that their IT is stable, the support store continues to provide extensive support to Positive Images across all their remote sites as well as direct to head office. The support store continues to monitor and maintain their systems to prevent downtime and report extensively on work performed.

Positive Images spends less on support than previously and have the benefits of IT strategy support when required. They have no need for an internal IT manager and they have constant access to the support store's helpdesk rather than worrying about protecting a bank of support hours.

Testimonial

Simon Reed - Direct Mail & Operations Manager said: "We are extremely happy with the level of service we have received from the support store. They grasped our requirements entirely and set up an IT infrastructure across our sites which was reliable and consistent. Now we are a the support store managed service partner which suits us perfectly because we always know that systems are monitored which means increased availability of our key systems."