We work with our customers to understand their current IT operations and to suggest cost-effective and efficient ways forward.

Our Helpdesk facility and support structure mean that you can ‘think of us as your IT Department’ because we can provide all the expert IT support you require - and, we are just a click or a phone call away.

So, you can have all the benefits of a dedicated IT department without having to hire, train, manage, and retain your own staff - and have experts handling the complete life-cycle of your key software - from licensing to upgrades to replacements.

The Support Store© provides

• Telephone Support - per incident or unlimited
• Email Support - per incident or unlimited
• Online Call logging - using our web based helpdesk system
• Onsite Support - per incident or unlimited included in our Total Plus© plan
• Remote Diagnostics & control - included in our monthly support plan
• Data Recovery 

All our IT support is unlimited, whether by telephone or remotely. We make no differentiation and we will never send you an additional bill, no matter how much support you use.

IT support requests can be logged in three ways: by phone, by e-mail or directly into our Helpdesk System

• Fully managed IT Helpdesk, log issues by phone, email, web or fax
• Increases end-user productivity by reducing downtime & IT distractions
• Pay only for what you use, scale up and down to match your requirements
• All the benefits of a committed IT Department without having to hire, train, manage, and retain your own staff
• Free unlimited emergency callouts when you sign up to our comprehensive service
• Proactive monitoring and maintenance can eliminate up to 80% of problems before they occur