FAQ - Frequently Asked Questions:
What is The Parallel Universe Technology?
1. Most companies have heard of "disaster recovery" but what is "business continuity"?
The core idea behind business continuity is to keep your business running during a technology outage. This ensures your employees always have access to the critical information and technology resources they need such as email, file and database access.
Why do I need "PUT"?
2. Many companies already have a tape backup system in place. Why would they need a business continuity solution?
Because they perform very different functions. Backups focus solely on data retention, archiving and retrieval. They don't keep a business running during a technology outage such as a server failure, system upgrade or internet outage. A business continuity system keeps the business running. No downtime. No interruption.
3. Aren't business continuity solutions extremely expensive - only for very big companies?
In the not so distant past, business continuity was beyond the reach of small or medium size companies. No longer. By utilising new high end technologies The Support Store has been able to come up with a licensing and technology model that provides a truly affordable enterprise class business continuity solution to companies of any size.
How does it really work?
4. What technology does a company need to make to move onto the Parallel Universe©?
Since the core of the Support Store technologies are located at a centralised secure data centre. The Support Store works in almost all businesses. It is designed to work exclusively with Windows Servers including Microsoft Exchange and SQL servers. All that's needed is a high speed internet connection.
5. How does a company know their data is safe? Can they actually see what is being replicated?
You are able to see an up to the minute report of your replication status and server availability. Security is further enhanced through the use of leading edge technologies from companies like Cisco, Microsoft and IBM.
6. How can a company get started with The Support Store? Can they work with their current technology provider?
It's simple to get started. The Support Store has partnered with local technology providers to assist with the implementation, and we encourage all technology partners interested to sign up. The Support Store absolutely works with your current I.T. provider. Contact Us today by calling 0845 355 5700 or by emailing us on info@thesupportstore.com for more detailed information.